Received a beautiful 12 x 9" photo for Christmas from our daughter, husband and young family's photoshoot. As a non-standard size did a lot of research seeking a narrow natural wood frame. PicFrames came up tops for ease of using their custom build frame and availability of a narrow oak frame. Provided with emails at every stage of the process which was very quick and delighted with the frame. Used the Surefit guarantee, which for the minimal cost was a reassurance on my measurements. As I ordered two frames at a cost of £50 delivery was free. Highly recommend