OK, looking at others' reviews sounds like if you get your frames perfectly first time all is good. If there's a problem, you're on your own. I've emailed and phoned countless times. I used their 'surefit guarantee'. Well, that's nonsense. At first 'Mike' said, no problem, it's fine to remake the frames. Then he said one of them had been sent. Well, that's a total lie! And now 'Mike' is ignoring my emails (which he used to take a week or so to reply to anyway) hence the review. I've been super patient and now I'm done. Please do not use this company. I'm really sympathetic to companies who have been struggling since Brexit or the pandemic or whatever... But this one is clearly BAD. And arguably fraudulent.