The sales guy was great, from there, Terrible experience. Quote doesn't include insurance (and doubles your 'true costs'), what is included is £40 a box (?!), which isn't covered if the incident happens whilst packing, if you want to make a claim, you have 7 days to do so (unrealistic!), be ready to be forced to sign multiple 'waiver' forms whilst in the midst of packing, the packing team were not briefed of contents prior to pack, only a team of 3 to pack and load, extra costs for secured 'crates' but this actually happens off site so you have no security if they properly do this until your furniture arrives, no extra padding on the corner / legs of furniture so they arrived nicked/bashed/scratched... the list goes on. Oh and you MUST read the T&C's … they constantly refer you to the T&C's (30 pages of small font of T&C's).