I would say the initial engagement was satisfactory, they made attempts at good customer service, however, communication was still sporadic at times. However, as the process went on and especially at the end when you had signed all the disclaimers and they had your money - your satisfaction with the service seemed very low on their list of priorities. Our belongings were packed very badly, some had no extra packing on from Pickfords at all, we had some large heavy items resting on fragile, glass items. We had an expensive PC which was wrapped only in a thin wrap, no extra packing, padding, no box and surprisingly it arrived and no longer works. The insurance company Centry which Pickfords encouraged and are affiliated with are a joke. You can only engage with them via email, which they very rarely respond to and still after months they are accepting no responsibility. A real poor service all round, and I would not use the services of Pickfords or Centry again, nor would I recommend them.