I used Pickfords my my move to Germany and I really wish now that I didn't. There were many problems but the key ones are: It took one month longer than expected for my goods to arrive at their destination. During this time there were no guaranteed dates and no communication, I had to repeatedly follow up and keep pressing to try and get my things delivered. This made it impossible to plan if I needed to find new / extend my temporary accommodation in Germany. At one point my customs documentation / proof was lost by Pickfords (computer problem I think) and I had to gather it all again and re-fill out some forms etc. Many Items were carelessly packed and several items badly damaged including a TV (which arrived with a knock and was bent) and some wooden furniture which had been dropped or bashed by Pickfords. I have tried to raise an insurance claim, so far, 1 week after initiating the claim I have heard nothing back other than that my claim has been forwarded to the processing company. For the last month I have been attempting to raise a complaint and not once have I had a call back, only after calling multiple people did I finally manage to get an email back from someone but they just said they will look into my complaint and it's been a week since I heard anything from them, and now I can't get through to anyone on the phone. Think twice before you move with Pickfords, the sales part is super smooth, it's only once your at their mercy that you start to have problems and it feels like no-one cares