We used Pickfords to move from the UK to Australia and our experience from start to finish was absolutely appalling. We wish we had never shipped anything. Every single box and item of furniture had damage to it ranging from water damage to large heavy items of furniture being smashed to pieces. Our furniture was missing for 8 months with virtually no real correspondence and no apology and the insurance company (Centry Services Ltd) are horrendous to deal with. Fiona Goulder at the company is indeed dragging her heels with our claim even with absolutely overwhelming evidence that all of our consignment is destroyed. Absolutely disgraceful customer service and still no apology to this day. AVOID AT ALL COSTS