Sitting here on a Thursday evening, still not knowing when our goods will be arriving in spain is just the tip of the ice berg. We were told WC 10.10.2022 but they cannot even tell us which date after this. The service from young ladies that are clearly NOT Managers and are experts are delaying, avoiding and blaming others is appalling. This is the second attempted delivery of our goods to Spain as the first time we were told it would be anytime in a 10 day window. We explained that we gave 6 weeks notice of the dates we would be in Spain for a week, and was told that it was a 10 day window - that's what you paid for! After speaking to the sales person who definitely lied to us when being sold this service said "sorry but I am not an expert on Export".....then why sell it? We tried to escalate the situation and our calls were never replied to. Make no mistake this has cost us MANY thousands of pounds plus the monthly storage fee. I welcome any pickfords real management to contact me and hear the real truth of how people are treated and read all the emails. We wait to see how and what condition our goods will be delivered in.