Have used Pickfords for a previous move and was very impressed so decided to use them again. Very nice lady came to give me a quote. BUT on the day they hired two subcontractors. Just as well they did, as the one person from Pickfords was rude, bumptious and 'too busy' to talk to me when I was trying to give him information about the house I was moving to. Neither did he bother to introduce himself. The situation was complicated both by my solicitor not having acted on information she had had for a week and my buyer's turning up two hours late to collect the house keys from me. The lorry Pickfords had sent was too large to get into the street I was moving to. This clearly annoyed the men, who just dumped the furniture in the house, so when I arrived, it was to find that the exit via the kitchen was blocked by a fridge/freezer. . Some of the boxes were wrongly labelled, so had been put into the wrong room. Took me 5 days to find out a plate and11 days to find my iron. One of the items was damaged,but Pickfords would take no responsibility for this. I know that I was unlucky in getting this particular man (the others did not seem comfortable around him either) but you have no choice in who you are sent. I will certainly not be using this firm again and would advise others not to, either.