Worst experience dealing with Pickfords! Extensive damages to my household goods packed and shipped by Pickfords. Packing was not done according to the quotation for example frames / mirrors that should have been carded and wrapped were not. Boxes were completely squashed out of shape so you can imagine the state of the goods, packaging was ripped and torn. And worst still, Pickfords claimed the damages were caused during loading and shipping and therefore not their responsibility- shockingly! The contract was door to door so included packing, handling, shipping and delivery. The insurance claim process is a nightmare!! Most stressful, time consuming and frustrating. Instead of sending out an assessor, you are made to do all the hard work - getting countless photos, quotes, etc, answering questions on back and forth emails and give tight time frames- I was given 5 days to put a claim (bearing in mind I had damages to almost wvery item of furniture and this was a full house move) but they finally settled after 3 months! While pickfords chooses and engages the local delivery company, you have to deal with them to arrange the delivery. Again Pickfords were contracted and paid for door to door! PS. They got 1 star only cos you can't get zero!!