Shocking customer service, delivery time was 200% of estimate. Avoid. We engaged Pickford's to move our house contents from the UK to the US. The price was high, but they came recommended, so we bit the bullet. Initially, all was well. Goods were collected by an excellent team, and our contact was quick to reply. However, once our goods were with Pickford's (and we had paid) suddenly most of our requests for updates went unanswered. This would not have been an issue except that we had not provided a specific customs form, without which (unbeknownst to us) nothing would move. Pickford's failed to mention this in several emails they actually deigned to respond to, and so our stuff sat in a warehouse for 2 whole months before someone more competent was put on our account who immediately informed us of the missing form. When our goods were finally delivered, 6 months after they were collected (estimate was 3-4 months), we duly complained, only to be told that it was simply our fault for not providing everything needed for a highly complex international house move, without being reminded by the company of supposed 'experts' we had hired for exactly that purpose. Do not use these muppets. 1 star is 2 stars too many.