*** Our move was outsourced Be aware, Pickfords aren’t obliged to tell you they are outsourcing your move to one of their ‘partners’. Although staff were professional and courteous - move day was disjointed awaiting for mechanical work to be carried out on one van. The supervisor on the day told me ”they run vans into the ground before they’ll shell out cash to fix them”. This move was 300 miles England - to - Scotland and they “needed to make sure their brakes were ok”. *** We packed our own items meticulously Any high value items (mainly electronics) were moved separately in our own cars and therefore we did not take Pickford’s costly insurance premium of over £450. Items from the first house were labelled and boxed and I was present the whole day to make sure no items were left in our first property. *** Damage to items We initially had small amounts of damage to furniture (mattress, coffee table) and we were reimbursed the non-insurance standard of £40 per item. I appreciate this is all part of moving home and items can be scuffed/damaged etc but can be repaired. *** Stolen items What is the most disappointing element of the entire move are the amount of boxes and items which have gone missing despite no boxes being left in our original property. I spoke with Pickfords and the outsourced company and no one can tell me where these items have disappeared to. After our initial communication with Pickfords to discuss the missing items, we have now discovered further items which have been lost i.e. Vases, kitchen bowls etc(~£250). We were assured that none of our items were removed from the vans after they left our original property - so I can only assume they have been stolen, damaged and/or discarded. What else could have possibly happened? Pickfords have reimbursed us their standard £40 per box, however there are other items we have since discovered missing. We were reimbursed a total of £240 and unlikely to see any further monies as we signed a ‘full and final settlement’ document which Pickfords were very keen for us to complete. We would never use Pickfords again.