After deciding to pay a premium for the Pickfords service rather than a local operator, the sales pitch was slick with detailed promises of service levels. The post sales pitch and agreement signing was also slick but the service levels slip drastically when it comes to the packing and move day. The moving team are hit and miss, some are exceptionally co-operative and assist/fulfil their role, others were only keen on moaning and demanding endless tea. The move sequence was not as promised, double handling and access issues despite their own assurances that this would not accrue. Specific agreements to dismantle, move, store and rebuild gym equipment has not materialised. In fact, most of the kit was dragged across gravel driveways causing cosmetic and operational damage to several pieces of kit inclusive of a Peloton tread. At move in time, several impacts / damage to door frames and alike were caused. I can understand that accidents happen, but this was careless and negligent issues, not accidental. It is a conscious decision to drag kit across gravel driveways - this is not an accidental decision. Furthermore, I am sure that the kit that the move teams are provided with could have avoided such a "drag" but no, they chose to drag and damage with little regard to what happened. As a result, 3 months on and I am still awaiting the rebuild of the gym kit and also the settlement of the damaged items and damage to the (brand new) house.