I have used this company 3 times; the first time was exceptional, the second time I received 2 badly packed and broken frames but gave them the benefit of the doubt, the 3rd time it became necessary to cancel the order as they could not fill it for Christmas. Despite numerous emails and calling the number on the website (which is no longer in service) I received notification that the frame (without a mount) had been sent. I finally received a refund on the frame but won’t be using the company again. It’s such a shame as my first experience with them was outstanding.