Having taken the time to search around for picture frames I was very impressed with the range of frames and the choice in colours etc. The frames were all reasonably priced, which compared to some sites was excellent. Although not at the cheapest end of the market, the prices are good value for what you get. I placed the order and was disappointed that what they said would happen did not happen. I never received an email confirmation of the order. I never did receive any written details of when the order would arrive. Indeed after having had no response for several days I did try to contact by phone a couple of times but did not receive an answer, nor actually did anyone ever pick up and there was no answer machine. As I was beginning to panic though I did receive a text and email giving me a delivery date so I breathed a sigh of relief. The delivery date was not that convenient, and so some level of contact beforehand would have being good. However I arrange for the parcel to be delivered to my neighbours and it did so at the agreed time and date. The parcel was extremely well packaged and very secure. It was also well marked on the outside of the box with fragile, and made sure it arrived in perfect condition. It was exactly as the website said it would be, and included tape and all fixtures which I note from other sites often carry an extra charge. Overall I am very happy with the product, the price and the packaging to deliver. It would have scored Very Good if the communication and contact were not so poor. But lease do not be put off by this, as they are great frames at good prices and I would use again.