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Mark Homer
Extremely disappointed with the service. Ordered a frame with mount on 6/9/22. Web site said delivery by 14/9/22. No delivery on this date so I tried to contact you on both phone numbers listed on your web site, both were unobtainable. I e-mailed you on your admin e-mail (14/9/22) for an update and I still have received no reply. I received no communication from you at all, not even to say the order had been received and was in the process of being made. Having no way of contacting you I contacted Lloyds bank credit card department thinking you had taken the money for the order but had gone out of business (I later cancelled this investigation when the frame arrived). The frame arrived on 27/9/22, 3 weeks after the order was placed. The frame supplied was not the one I ordered - it states the frame is 34mm wide on your website but it is actually 29mm wide, this makes quite a difference on a frame of this size.
2 years ago
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