Had a mishap at first as I don't think the website is too clear and a bit misleading. I wanted a box frame so when selecting 'Any Custom Size' from the home page, I then selected 'Box Frames'. You are then taken to the step to select the frame you would like and since I wanted black and white frames that appear at the top of the dropdown list and since I was already under the impression I was getting a box frame, I selected these. However, upon arrival I discovered they were not box frames at all so sent an email to be told I had not ordered box frames as box frames is at the bottom of the frame list when you opt for the frame colour/size etc and so I should have selected box frames at the bottom of this list, too. Of course, having already selected this initially, I already thought I had opted for box frames and think it should be made a lot clearer on the website. I can't complain too much as replacements were sent out at no extra cost and all frames were of great quality and just what I was after in the end.