Well, their customer service is non-existent. I have called about 10 times in total, the US number posted on their website, and I always got through to some sort of message taking service. Basically there's this lady that takes messages from you over the phone and says she's going to e-mail them to: john@ehotbay.com. So I placed an order and wanted to get in touch in order to find out the type of post they used to send out my order and the country that my order is coming from(so I could estimate myself how long it might take before I'll receive the goods). It's been 10 days and counting since I sent my reply to the e-mail I received that confirmed my order. It's been 6 days since I e-mailed John directly and still no reply to this day. I cannot imagine people will buy again when their requests and questions are being ignored. So, I received my order. This doesn't take away the fact that no one has called me back, despite me leaving several messages with this lady, no one has come back to me, or replied to any of my e-mails. It's just terrible. I thought it was a scam. In a way, I think it is a little bit. If you're a single person running the business, just say so, so people know what to expect. So, I'm leaving this info here, as I cannot find anywhere else to do so. I ordered my jewelry to be delivered to the UK and the From address, on the envelope is: PIERCEBODY.COM 24, ELVIAN HOUSE NIXEY CLOSE SLOUGH SL1 1GN UNITED KINGDOM I don't understand why I paid/was charged £3.85 for postage when the items I purchased couldn't have weighed more than 30 grams altogether, which would have been around a pound. Not impressed.