The first time I ordered from here I never recieved my spacers so they had to be re-shipped. When I received them I was happy the issue was resolved and I was happy with my products. Recently I just ordered nipple bars and they also were never delivered. So like last time, I emailed them asking for my product to be resent or for me to be refunded. This time, instead of having my issues resolved, I was told that it was out of the norm for it to happen to someone twice as they never have any issues with delivery with any other customers. And that was it. No help. Just suspicion. Somehow I doubt I am the only customer who has ever had any delivery issues..and I should not have to deal with pushback for not having received my order. And I still haven't received my nipple bars and they still have my money.