Ordered three items, two of the earring came bent and misshapen. I never even took them out of the packaging. I emailed asking for a refund and showed them pictures. They said they had quality control and the product wouldn’t have shipped like that. I emailed back and told them there refund policy allows for a full refund if the product is damaged and here it clearly was. I still have not heard back from them and they won’t refund my money. Save yourself the hassle and DO NOT ORDER FROM THIS COMPANY. The customer service is so terrible it is not worth it when there are so many other places to get jewelry from.