We have experienced a few caregivers arranged by Pillarcare. The last one is the best but due to financial restriction we’ve decided to take a break for a month. We experienced a few caregivers who are not so experienced and less dedicated but we are glad your action to find replacement was prompt enough. We love the way u arrange the caregivers how ever it would be better if all the caregivers could be trained up to the same standard. Thank u so much pillarcare for making a difference to the families like us who is experiencing possibly the toughest time in our lives dealing with family members who are ill, please continue to train and arrange caregivers who are loving caring and dedicated ❤️❤️