My interactions with Kim Fong, your customer service personnel, is a wonderful experience. Her prompt responses and patience throughout have given me some comfort amid the difficult moment in facing the challenges in handling a end of life care mum. Her professionalism in handling every administrative matters, taking time to explain and clarify my doubts has helped me make decision better. She is an exemplar in customer service as not only she do deliver her service with hands but the compassionate heart. Kudos to Kim Fong. May you be a blessing for more who come through your consultation.