We asked Pimlico to check our boiler back in March. We picked Pimlico because of all the great reviews that can be found on other websites... The plumber was really nice and professional, and we made the mistake of trusting what he said. He said that we needed to replace the boiler, suggested a brand new boiler he had available. And we agreed. Things went bad on the very same day but we gave them the benefit of the doubt. Things were meant to be sorted out the day after. Except that of course they weren't and 7 months later, the boiler is still not working right, is costing us so much money to barely warm up the flat. We paid full price, and so expensive it was as well, in the hope that it would be dealt with quickly, that the service and the quality would be brill. 7 months later, the matter is still not resolved. The brand new boiler provided by Pimlico has had 3 faulty parts already. We have to keep chasing and chasing as they forget about us every time we stop doing so. We learned from the boiler provider (which is currently refusing to validate the warranty because of something that Pimlico did) that the boiler that Pimlico gave us back in March was a 3Y old model, so much for brand new top price eh... Please be smarter than us and don't be fooled by Pimlico, they do look the part, but that's all they do, stay well away. We communicated with Pimlico through emails and phone calls, they can respond very fast like 1h, or not until they are chased a couple of weeks later.