I had an experience with Pimlico Plumbers recently that I found bizarre. We had a leak from a shower on the first floor; water was coming through the ceiling into the kitchen on the ground floor below. I mailed Pimlico asking them to take a look. When Pimlico has called in the past, they have cured the relevant problem and then recommended some kind of ancillary work. And as long as the main job has been done, I have gone along with this; a plumber needs to earn where he can, just like the rest of us. It may even be helpful; I have to take their word for it. They came soon and went to work while I was at the office. My wife gave them the number to call me at work so that the plumber could recommend his extras, which involved some kind of new pipe above the kitchen. As usual I said, yes, go ahead. When I arrived home from work I read the description of what Pimlico had done and saw the bill, which came to around £2,300. There was no mention of fixing any leak. There had been some sealing work done in the shower and a new pipe over the kitchen but nothing that looked like they had attempted to cure a leak. A couple of days later I sent Pimlico a video of water streaming through the kitchen ceiling. A senior individual visited and appeared to me concerned. Next he bought a plumber to run some tests. This came up blank; they were unable to determine the cause of the leak. They said they would have follow up with a trace and access and that would cost £3,000 but, given what had gone on before, Pimlico could consider a discount on further work. I discussed that with my insurance company, who said that sounded rather expensive and they would expect the price to be in the £300 to £400 range. I then called Plumb London. I paid a little around £120 for one of their plumbers to look at the leak and diagnose the problem. The diagnosis was in line with what the insurance company had guessed it would be, just by listening to my description of the problem over the phone. Curing and restoring involved pipe and tap work, removing tiles and retiling, sealing and grouting, followed by installing new shower screens. This came to around £2,000. Had I continued with Pimlico, I would have been paying over £5,000 before any work on a leak had been started. There have been no problems since. Plumb London also fixed the new pipe above the kitchen that Pimlico had installed but was leaking. Pimlico tell me that I do not have a complaint because the work was “authorized” and they had offered a discount on future work. It seems easy to offer a discount when your quote is many multiples of the market price. My objection remained that I had not called them to carry out the work of their choice; that ancillary business has to be earned; and that whatever work they did in the shower was of no value to us because we had to undo it to fix the leak. I wanted my money back. The last mail I had from Pimlico gave a version of events that I saw as incorrect. I have gone back with corrections. I am happy to continue discussions with Pimlico but Pimlico has stopped responding.