Now well over a month since engineer John answered my booking on the 17/12/21. And ample time to confirm my boiler itself, as having no real problems. And paid £144 for relatively nothing. And as a vulnerable couple in our mid 80s we could ill afford. Now the issues in my review:- *John arrived at 6pm when already dark. I pointed out this was no time to call, for non emergencies, on vulnerable customers - most of whom would not answer the door. He did offer to leave. But, I reluctantly allowed him to continue - Big costly m mistake ! * He even had to use his own light source. * Removed the boiler cowling. * Spent some time checking the flue outside with comments. * Pointed out that there was a pinhole and slight leak from the fan housing which I could not see as it was so faint. * Proceeded to condemn the boiler outright. While pointing out a bit of rust on the cowling. While asking if I wanted to keep it on, which, being unconvinced of the fault, and our vulnerable situation, I said I would. * The boiler continued to work on and off, which it had been doing for a long time anyway. And which prompted me to call on Pimlico Plumbers in the first place to fix. * It was not fixed. * Called a local recommended engineer (should have done - had I known of him - in the first place) * He diagnosed the problem was not the boiler but the timer/controller/cylinder water temperature thermostat. Which were sending false signals to the boiler. Hence the erratic boiler function. * He showed me how to manage the situation via the water temperature thermostat while he locates a replacement unit. Which will be arranged for a date after Christmas. I was not charged a penny for this kind assistance and time. * John did not refer to anything else other than the boiler. So missing the real reason for the erratic working of it. * At the present time I am managing quite well. * In conclusion, with my experience, of P.P. is that I was virtually robbed of most of £144, as having not received any service with a satisfactory result. * While promised I would receive an email with the price of what it would cost for a replacement fan. EVEN THIS NEVER MATERIALISED. (in retrospect it was just as well as a rough estimate would have been in the hundreds). But having no message, what does that tell us ! * As a consequence, I certainly would not recommend Pimlico Plumbers, as, excessively expensive, with poor service, in my case, to boot. Yours A dissatisfied customer