Recently shelled out £20K+ to refit the tinyest cubicle bathroom, by 2 men, which couldn't be completed in 10 days. So the scenario goes like this: - They will turn up at your house to do a small job and tell you that you need to fix something else - You will get a quote - Once the job has started, they will find something else - They will then use this as an excuse to procrastinate and prolong the job. They turned up at 8.30 and left at 4.30, and took an hour worth of breaks at least. They would also turn up in the morning then disappear for literally 2 hours "to get materials" - More stops to the van to sit in there for 30 mins drinking coffee ( on your clock), so you are paying for the materials and labour and time fannying about in the van - You will never get a receipt for the materials if you ask them to produce them, although they and the people in the call centre will also promise to send them but never will - You will never know exactly how much work has been done unless you are at home monitoring the exact hours spent on the job minus breaks - The vans have trackers, so all the time spent fannying around in the van is also on your time Overall, there is no way of determining if you are getting your moneys works, unless you micro manage their every move. They are smarmy con artists and don't be fooled by the greasy facade. These people should get an oscar. Enjoy your plumbing (and spending money down the drain).