So this is my experience with Pimlico. We suddenly had an issue with the place we just bought, water couldn’t drain from the bathtub. Classic !!! So obviously it’s some kind of emergency so we called them not knowing much. They came pretty fast I must say. Very nice guy no problem with that. £150 an hour so he came TikTok TikTok, he had a look at the pipes then took off for 30 minutes buying some stuff I guess to fix it. So that’s £75 already well spent. Then of course it’s a big job apparently blah blah blah, 3 to 4 hours to be fixed, but he couldn’t fix it after trying for an extra hour. So that makes it a total of £275 and he told me he knocked off £30 generously. The problem that was not fixed. So he recommended me an engineer expert on unplugging. ( I didn’t even know that unplugging specialised people existed ) Of course same company, they could’ve been here within an hour £200 plus VAT an hour. So of course we didn’t book that and found a plumber that we use a few years ago. Thank you WhatsApp I retrieve his number after a long search. He stayed three hours, changed the piping, removing everything that he had to remove and most importantly he fixed the problem. The issue was not the blocked pipe, the issue was the gravity that made the water stay and not drain. This is why he couldn’t unblock it… because it wasn’t blocked. Getting an appointment with the “engineer on unplugging pipe” from pimlico would have cost me at least another £300/£400 And still the problem would have been still here. My plumber told me that he loves Pimlico because they are giving him a lot of job to to. He also told me that two minute walk away from where we live is the best bathroom shop and you can find everything you want if you need it. After making a complaint and asking for a refund for paying a service that was not done, it got denied of course and they assume they’ve done nothing wrong. So my advice is : if Pimlico is the only plumbing company in the entire planet………..go on YouTube !!! To be Avoided like the plague