We booked Pimlico Plumbers a few days in advance of needing a couple of wall mounted heaters fitted. It is a simple job at a fixed price of £175 all in. Because we were booking in advance, we were promised an appointment slot today on Friday, between 12pm - 6pm My other half took the day off, moved the furniture for the fitting, and waited. And waited... and waited. They did not turn up. The excuse? "We don't have an electrician." Curious as we'd already booked them. After initially refusing to let my girlfriend speak to a manager, I called them myself. I spoke to someone who claimed he was quite high up in the office. I explained that my girlfriend had taken the day off work and was needing those heaters fitted, either this evening or Sat morning - because heck, we'd been promised an appointment today! Turns out they can come around this evening - but they'll charge extra because them arriving late would be "after hours." Yes you read that right.. for turning up late, they want to charge us extra. Now that's a nice little scam. Don't turn up for a job, offer to come later, and charge more - presumably because they hope the customer will be desperate after they haven't turned up when expected. Now Pimlico Plumbers survive ONLY because they front a reputation of being trustworthy and dependable. People are happy to pay more than an independent tradesperson, because they promote themselves as being reliable. But it turns out they're NOT reliable. They're NOT trustworthy. They don't turn up, and then charge extra when they're late. Why would anyone employ their services? Now of course I gave them every opportunity to see the error of charging a higher rate for turning up late. But no, they just don't care. (Oh they did offer to come later in the week with the PROMISE that they'd actually turn up NEXT time... honestly... Presumably we just keep taking time off work until they get their diary right). I reminded them how they'd once earlier tried charging my girlfriend more than agreed on a fixed-price job, when they'd agreed to dispose an item F.O.C. after the work. (Yep - an agreed-price is something they try to overcharge on quite often). We'd thought we'd give them a 2nd chance because heck, they'd not try that on again... you'd think... Seems overcharging in in Pimlico's blood. They'll agree terms, and then try and extract extra ££ in a dodgy underhand way. Turning up late and trying to charge extra because they're late is about as dodgy as it gets. So before you believe the hype of why Pimlico is more trustworthy than the next, before you pay extra ££ because they say you can trust them more than the rest... Ask yourself, do you want to deal with a company who will ignore any agreements, in an effort to extort more money? Do you feel that a tradesperson should turn up to do a job on the day agreed, and do that (simple) job for the hourly rate already agreed. Do you want to held to ransom by a greedy company who will delay its tradesmen's arrival, in order to charge a higher out-of-hours rate. Are Pimlico's higher prices justified when they give a lower level of honesty than any other trades service I've encountered in the last 40+ years. (Let's not forget that Pimlico Plumbers will charge us the customer £100 if we don't stick to the agreed appointment time) AVOID AVOID AVOID. Give your money to an independent tradesperson - it's easy to find good ones. Don't let this greedy company try and rip you off.