Unfortunately Pimlico Plumbers have left me no choice but to leave a scathing review after my recent experience with them. Tom Ralls came to fix a leak into the flat below and the pipe blockage that caused it. He replaced the faulty pipe part to fix the leak but after he left the pipes were still blocked. I was told on the phone that follow-up work would be free so I booked him in again. However when he arrived he told me blockages are not guaranteed so I cancelled the job but he still charged me! PP rescinded this fee but I was still left with a frankly extortionate bill for a simple job that wasn't even completed correctly. My sense is that Tom acted out of spite after I suggested he messed up the job. He claims he showed me the sink filling to the brim and draining before he left which is a 100% lie. PP told me he took photos of the sink draining but have ignored my request to see this evidence. Somehow according to Tom the blockage moved down the pipes during 3 days I didn't use them as I was at a wedding. I also found him lying in other ways like inflating his work hours on the invoice, which he sent to my neighbour with a slur against me to make me look bad, and he even denied a glove he left behind was his (though he took it anyway)! I titled the review "wolf in sheep's clothing" because Tom was on the face of it very charming and professional. But it turns out he was a classic predatory salesman and saw an opportunity to try and sell a whole new kitchen to my landlady, who fortunately saw through him calling PP "a total rip-off company". Perhaps that's why he was distracted from the job he was hired for I suggested. I was just then going through a very stressful period with the death of a close friend and heavy work pressures and a wedding I was due to attend that day so I believe he saw me as a vulnerable sheep to prey on. I would say that Pimlico Plumbers are fine to use if nothing goes wrong and you're willing to pay an overpriced fee. However if something does go wrong they will make it their business to deny responsibility. I am still shocked Tom did not have the honour to run the pipe cleaning again but left and slapped me with a £190 bill for a 5 minute visit (which he put down as 35 minutes). I have found myself considering legal action as PP are now dismissing me and I'm inspired to deliver justice. They were keen to quote their terms and conditions about not guaranteeing work but not the part about giving customers peace of mind!