I usually check reviews before contacting a company but Pimlico Plumbers website looked very professional and the customer service person seemed very reassuring, so I went ahead and booked for a plumber to come out and assess what I needed done. I was told there was a £125 charge for the hour (don't recall being told to add vat on top and they could have someone come out within the hour, so I went ahead and booked. I was told there would a cancellation fee of the £150 I had just paid them. After hanging up the phone, I then checked their reviews and saw they only had a 3.2 rating so I called them back immediately (within 3 minutes of making the booking), told them I wanted to cancel, they asked the reason why, and I told them they had bad reviews. They said if I cancelled then due the cancellation terms I don't get refunded the £150 I had paid them 3 minutes ago. I think this goes to prove why they only have a 3.2 rating. As a pensioner I can't afford to lose £150, but then again, I certainly can't afford to have a company like them come into my home and scam me out of even more money when doing the work. I certainly warn people to thoroughly check them out before committing to anything.