Over £732 for replacing a flush valve. My toilet required a very simple part replacement – a flush valve. I booked Pimlico Plumbers as I wanted to try and get the problem fixed the same day, and as a large company I expected them to carry relatively basic, universal parts. They said this was the case – that these types of parts are carried on the van and agreed this was likely to be possible in a single visit. Later that day, the plumber arrived but without any parts and told me he'd need to make an estimate for the job and return another day. What he sent was a hugely time-inflated quotation of 2.5 hours (£450 for labour, plus £132 for parts) costing £582. Adding on top the £150 for the first visit, that would come in at £732 just for replacing a simple flush valve! To add insult to injury, he then left the whole thing unsealed during the visit (later claiming that applying this mastic to a small panel would take more than an hour!). I booked another plumber who agreed this estimation was hugely inflated in terms of time, and was able to do the job in less than an hour for less than £200. Across the two visits, Pimlico Plumbers would have charged almost £732 to replace a single part where another reputable plumber charged less than £200. In reviewing my complaint, I've spoken to a very unhelpful, rude and dismissive person in their customer service team who kept telling me it was a premium service, and telling me that the basic service needed was my opinion. I've very little hope they'll sort this out. I'm still out of pocket £150 from Pimlico Plumbers. I've been burnt by them and would never, ever trust them again.