I've always loved this brand and I think their service is great but unfortunately my latest purchase was a disappointment. The dress size stated 10 but when it arrived it was a medium and way too big. It had several threads handing off it and a hole in the plastic packaging which someone seemed to have stepped on resulting in a dirty brown mark on the new white dress. Considering the price, it should have arrived in perfect condition. My main reason for return is the sizing though as had it fitted, I would have shoved it through the wash, snipped off the loose threads and kept the dress as the style is very pretty. I've rated Pink Boutique 3 stars despite the return as I have faith in the brand and their quality and will continue to buy clothes from them as I have for years due to their great service.