Overall I am satisfied with the course as I gained some applicable knowledge from studying the modules. Unfortunately I did not feel very supported and felt that much of the programme was disorganised. It would have been beneficial to be able to map my course across a year, there isn't really the option to do this, meaning that each time a module ended I had to request the next module to be uploaded. On a few occasions this process took over a week, preventing me beginning studying. A number of times the study platform would crash; a technical fault, but as the courses are primarily distance learning, this was extremely frustrating, especially when I would have allocated time from my employer to study each week. If the system was down during this time this meant trying to fit in my studying elsewhere. Additionally I often came to exams feeling unprepared; my first exam (keyboard skills development), I was asked if I had my selected text that I would be typing out. Not only had I never been directed to the book that this text came from, I was not aware that I should have selected (or been given) a text that I would be using in my assessment. I had to choose a text on the spot. Of course if I had been able to practice this text I would have received a better wpm grade! I think that some of the modules are outdated and need updating. More guidance and advice should be offered as to what is available to students in terms of resources and support from the Pitman team. On the up side Patricia and Suzan (both Course Supervisors) were helpful and generally quick to respond. They were apologetic when things didn't go quite to plan, things out of there control, and were good at booking in my exams and accommodating any changes.