Not impressed. I ordered the day before very early in the morning to confirm FREE next day delivery. I Even paid for next day delivery to ensure delivery. I ordered hand made Belgian chocolates as well as the flowers to arrive for a special occasion. Flowers arrived late and the receptionist offered to send them to a different address because the person who was meant to be getting the surprise flowers had gone home from work. They obviously could not warrant the guaranteed arrival time. Free Chocolates were a joke. I have seen them in the pound shop. The Belgian hand made chocs at 6.99 turned out to be Milk Tray! I was embarrassed to say the least. Would not use this company again and to top it off I was totally insulted when told the milk tray chocolates were as good as what I had paid and ordered. I think the below reviews must be staff working for the company trying to falsify a company that is way out of its guaranteed promise because my experience.- Totally would not recommend I would advise you to read any small print on the website because their excuse for bad customer service is justified in there. I mean .... seriously.... milk tray ????? Seriously !!???