Terrible quality and terrible service. The flowers did not arrive on the selected date so it missed the birthday and arrived the day after. I ordered an expensive £70 large bunch as a gift, when it arrived the recipient said it looked like they had been without water for a while as some of them were already dead. The large bunch is like a supermarket bunch of flowers, definitely not large and certainly not good value for money. I complained and they offered me a credit of £15 which is useless as I will certainly never use the service again, not a refund or not a replacement. Really poor service, and disappointing especially when taking into account this was a gift for someone else which is now ruined. Would not recommend, horrendous service and very poor product. I regularly send flowers from M+S but went here as they looked luxurious, I was very wrong. Truly disappointed.