Absolutely shocking service from this company. My son ordered Valentine’s Day flowers for his girlfriend to arrive on Saturday 12th as they weren’t together for Valentine’s Day. The flowers didn’t arrive on Saturday, they didn’t arrive on Sunday either. They did arrive on Monday however, what a disappointment. £40’s worth of flowers that didn’t resemble what he had ordered … a few wizened looking roses that were past their best, a few lilies that were half dead (some cut three inches from the flower so wouldn’t have gone in a vase anyway) and a green leaf filler that had started to wilt. My son has subsequently tried to contact Prestige Flowers on numerous occasions - they do not answer the phone, they refuse to have online chat when they find out it’s a complaint, they do not respond to FB messenger and don’t answer their emails either. What a way to treat your customers - sending out poorly looked after and cared for flowers to begin with and take the money in the knowledge that they won’t be held accountable. Whatever you do - don’t order from this company. They hide behind great photos and slick marketing but don’t follow through. Ripping off hard working people in this current climate is unforgivable.
2 years ago
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