A roses & lilies bouquet was ordered for Mothering Sunday. As others have said within a very short time all blooms either dead or unopened. Photos were sent with an email and it was agreed a replacement bouquet would be sent. This arrived on day specified but the condition was exactly the same. Another photo sent and it was agreed, a bouquet of tulips (which were lovely) would be sent and these also arrived on the correct day. Sadly another disappointment. Only one has opened and the remainder are either dry & papery or dead. I have advised the person who sent the flowers not to use the company again ( I never will). and whilst I was pleased with the customer service response the flowers are a huge disappointment.