The flowers were left outside my sister's front door. The tracking states they were left inside a porch, but she doesn't have a porch. They were left out in the elements all day. Not only was it an issue for potential theft but it was a very hot day and the flowers had to be thrown away less than 72hrs later as they had completely wilted and died. "James" at Customer Service could not have cared less. He told me that they don't have control over delivery as they outsource it, and he didn't care that Royal Mail had lied on the tracking. I've spoken to a few people about the issues I had and as soon as I said Prestige they all said that they had had similar awful experiences both with delivery and their customer service not caring/resolving the the issues. This company doesn't care. Strongly recommend that people search for a legit florist that don't outsource their deliveries so that you know that your recipient will get quality flowers on their special day.