I placed an order 2 weeks ago and chose 1pm guaranteed delivery. As time came closer and i didnt receive any dispatch email i got concerned but thought they will deliver it as i had paid extra premium for it. This is where I was wrong. They clearly don't have any process for advance orders because the day and time went past and they keep saying "royalmail" has the order which is not correct as royal mail tracking show they are still waiting for the item from prestige flowers. There was a reason i used 1pm guaranteed delivery for this specific day. Now they are saying the postage will be refunded but have to wait to see when the flowers deliver. It is a business address and any other day or time is no use to me. Clearly from the recent reviews you can tell the company has gone downhill.