They have the poorest customer service I have ever experienced. They are not interested and even though I sent photos as evidence showing how well the bouquet looked when it arrived, they tried to fob me off saying "that as the flowers had been in a box for 24 hours they needed special care and attention".How can thriving flowers look brilliant on arrival and be almost dead the next day? I have used prestige flowers 11 times in the last 18 months. They delivered on Saturday 30 December 2017 to a friend in a hospice which were almost dead on the 31/12. They have delivered to my friend in the past few months to her home, hospital and hospice with no problems. I was horrified when I saw the flowers on Sunday which were almost dead. I have sent photos which they disagree with and have offered me a voucher of £5. I have told them that without prejudice I am not threatening them but will never use them again nor recommend them.