Ordered 2 balloons and a birthday cake for my brother’s 60th birthday. I paid £25.38. He received one deflated balloon. I emailed a complaint to Prestige Flowers customer service and received the offer of a £5.99 refund. I wrote again saying that this was not acceptable and received a second offer - a £4.99 refund!!! I wrote for a third time saying that this was not acceptable and I asked for the complaint to be escalated to management. My latest offer is a replacement cake.! What a joke...I am not giving up on this as I feel terrible for my brother. Imagine his face when he opened the box and found one deflated balloon. Shocking service. I wish I’d read the company reviews before ordering.