I had a a very disappointing experience sending a birthday bouquet to Germany. It was 3 days late and ended up not being delivered. Poor customer service, little to no communication, and no attempt to resolve the issue at all. Not proactive in helping me in the slightest. I ordered flowers on the Sunday to be delivered to Berlin on the Wednesday. The flowers were "stuck in transit" until friday. By that time my recipient had already left for a trip. The delivery was refused, and the courier did not write why. Prestige Flowers didn't ask, didn't follow up, didn't get back to me. I had to chase them with phone calls and emails every day. Now Prestige are saying delivery won't be attempted again on the monday because flowers and chocolates are "perishable", and they won't give me a refund on anything. The best they offered was a 10% discount on my next order, which is NEVER going to happen as I'm never using them again. Frankly, it's insulting. If I order something to be delivered for a certain day, I expect delivery on that day, not THREE days later.