Dont even want to give 1 Star to Prestige . Their Customer Service and attitude leave much to be desired...very little after care or interest. First bouquet I ordered for 18 May was delivered 9 days late and very dead . In spite of emailing them to advise of non delivery I was ignored . It took 3 emails and several days to get a response and they weren't taking phone calls. Their response was to send me another tracking link that wouldn't even open ( even though I requested a phone call in my emails). I didn't need another tracking link as already knew they hadnt been delivered and were sitting in the Couriers depot somewhere from the original link . Finally got a response by email acknowledging the non delivery. Offered me a £ 10 voucher and to rearrange another bouquet to be delivered . Didnt really want a voucher as didnt feel I wanted to use Prestige again but after several emails to Danielle the " Supervisor " emailed who was actually quite rude and almost acuused me of lying about how many emails I'd sent before I got a response. She was also disbelieving that the second tracking link they sent wouldn't open. ..almost calling me a liar. Finally settled on £10 refund and accepted a replacement bouquet to be delivered. The recipient isnt at work every day so I designated a day when she was at work... 27 May. The original bouquet was finally delivered 26 May, very dead after 9 days of course and I had to phone the reception of the recipients workplace and ask them to bin them. Didnt want dead flowers being received by the recipient the day before she was due to receive the replacement ...rather defeats the object of a lovely surprise 🙄 Kept checking the tracking link 27 May which advised the flowers had been received by the Courier and were out for delivery. Got to late afternoon and they still hadn't arrived according to the Tracker . Phoned the reception of the Office who confirmed they hadn't been delivered.... AGAIN! Two consecutive occasions not delivered. ....One extremely angry customer. Emailed Danielle the " Supervisor who advised that their Courier delivers right up to 7pm but that it states clearly on their website that they dont guarantee their delivery dates. It would seem that Prestige consider it acceptable to advertise a service that they aren't fulfilling and dont appear to care as their website clearly states they dont guarantee delivery dates apparently. She also sent me abother tracking link that woudnt open ..AGAIN ! Having researched consumer rights I advised Prestige/ Danielle that I was entitled to a full refund and compensation as they didnt fulfill the service they advertise ...TWICE!. Apparently Prestige are above Consumer rights and dont have to adhere . I've had an email advising that I will receive a full refund but no compensation.. I will never ever use Prestige again and I advise for them to be AVOIDED at all costs. Unreliable , poor attitude , poor service , no customer after care.