Awful landlords. They are completely un-organised, un-apologetic and take months to get back to you when you report a repair. None of the repair people that came to our home during lockdown followed the rules (gloves, masks, hand gel etc), despite us complaining to Derwent Living/Places for People about this (and being assured that they take covid rules very seriously and would follow this up) the repair people STILL showed up without masks on, without gloves and didn't antibac the surfaces they touched (despite us getting a letter before the appointment saying that this would happen). I would avoid any home that is let by Derwent living/Places for People in the future. Our rent rises every. Single. year. Without fail. Even during covid when everyone was struggling, they still raised our rent. Derwent living/Places for People should be ashamed of themselves. They even tried to send a surveyor round to our home during lockdown (which definitely wasn't for any reason that would benefit us). Surely the safety of your tenants should come above assessing the property for it's value during a GLOBAL PANDEMIC? Clearly not. We got a letter to say someone was coming out, however the letter was dated 2 weeks from the date we actually received it, giving us not even one days notice of this surveyor visit. This happens quite frequently with gas checks etc as well, where we will get a letter just a few days before, or not get a letter at all. Not great when you both work and need to try and be in for the appointment, otherwise risk being taken to court if you miss two of their appointments. My name and title changed 4 years ago, I have informed Derwent Living/Places for People of my name/title change three times now, including sending the correct proof, yet they STILL haven't updated it on their system and send letters addressed to my old name. I've given up on informing them now. We started paying around £500ish in rent and now we pay nearly £700 a month in rent. It goes up every single year without fail and I'm sure it will go up this year too, despite the cost of living crisis. Just to add to this, I reported 2x repairs on the 8th of January 2023 and I STILL haven't heard anything from them and it is now the 22nd of January 2022. Also the fence around our back garden completely broke in MARCH LAST YEAR and was reported straight away. This means that anyone can now get onto our back garden with ease, and we have still heard absolutely nothing almost a year later! Really unacceptable to say how much we are paying them in rent. I really cannot stress enough how awful they are. Whenever you get through on the phone the people are rude and couldn't care less. I would advise everyone to go with a different landlord, do not rent from this company, all they care about is money.