Thought we'd got some luck when we were offered a two bedroom flat in Ashbourne, Derbyshire. Rent was around £565 a month. From the moment we moved in, it took five days for them to uncap the gas, this was in the middle of January. It was absolutely freezing and not being able to wash was horrendous. We were told that we weren't allowed pets but noticed other people had them in the same block. We were told to apply to the local council for kitchen appliances by the housing officer. Did not know her facts. You had to reside in that council for 3 months before you could claim. Local housing officer would ignore my complaints of rats. There were dead ones all over the place and some entering peoples properties. There was some extraction device in the loft that was designed to suck up the moisture in the air and throw out warm air. Instead, the main box to this system had been left to leak for the decade since the flat was erected. Every time it rained, water came out from the vents in the bedrooms and the bathroom. The bathroom vent produced a lot of mould near to the light. Three people over the space of 18 months came out to survey the problem. No one knew what they were doing. One lied that he'd left a card through the door because I was not in, but I was and he hadn't left a card at all. Gas boiler was forever breaking down until one particular man corrected the problem. One that knew what he was doing. I've noticed that a lot of their staff sit around in their vans for hours doing nothing. The main box to this extraction system got changed after two years but was still leaking whenever it rained. The repair man strictly told me that I'd have no more leaks. However, the wall where this leak was taking place continued to rot and the mould was obviously painted over to hide it before we moved in. One of the repair men told me that the leak has never been tackled. I said why don't you repair it between tenants moving in, no answer. The flat was empty for 3 months prior to us moving in. My son suffers from many allergies and has had to have excess weeks off school due to being affected by the state of this flat. My neighbours across the landing had this same problem with the landlord and they kept missing the appointments, which was not fair as the tenants had a young toddler. Once I came back to my flat to find that the tap under the sink had flooded the kitchen floor. It took half an hour to get through on the phone and four hours for someone to turn up. I was having to catch the water with two buckets as it was literally peeing it out, by the time the man came. Again, for two hours, after, he was sat outside, but yet there were so many emergencies that day, apparently. I had an old 67 year old lady living under me that did not like us walking around our flat. She would constantly bang on the ceiling at me and my son just for talking. It's not like we were making noise after 11pm but she said she felt entitled to protest. The landlord just told me to ignore her. I had to have two weeks of aggro before I could fill in diary sheets and then send them in. Absolutely stupid. This neighbour also threw food all over my car and smear campaigned me, but I was told to ignore her. They dealt with nothing. I registered to be rehoused. I got offered a house with the same landlord and again, the housing officer only told me about having to pay something towards the rent (when I am in receive full housing benefit), after I signed up for the house. They also told me that I'd only have to pay two weeks rent beforehand. They then changed this to another two weeks after. No one knows what they're doing. Just a money pit, I dread leaving. Turned out I got rewarded full housing benefit and it's £721 a month. Not worth it for the amount of mould accumulating from rising damp. Again, obviously been painted over. Needless to say my son is on more medication from this shabby show. An annoying single mother that also has an autistic son does nothing but allows her son to bang on the walls from 7am in the morning until 9pm at night. The landlord told me to record it on the app but it does not pick nothing up and I refuse to dedicate my time to this. I have just put the television on a loud volume as this child howls and screams all day too. The mother also has a dog but doesn't clean the garden from dog mess. The stench is horrible. The child asked her to clean it up so he could play on his skate board but she refused. She also rang the police and told them that she heard me talking about witchcraft in my back garden. This happened after an argument broke out about her dog biting a whole through the mesh fence which she assumed I should pay for. I told her that she needed to be watching her dog and stop listening to my conversations. She then accused me of ignoring her since she moved in a few weeks after us, but she lied. She never tried to say hello to me but she has tried to character assassinate me. The police took her side and berated me for picking on a 9 year old autistic child. Me and my son have autism too but all he was concerned about was how it made them feel next door. Why should I feel bad for something that I did not do? This is yet another hate campaign from another jealous neighbour and what do Derwent do? They sided with the liar. Offering her full support whilst ghosting any of our needs. I wake up to dog pooh on my driveway and that dog barking constantly. But they don't care, just as long as they get their rent. That's all they care about. No one cares that we are being bullied. I regret going with them, they are awful.