I have never in my life had a worse experience. Not only was my freshly delivered laptop not working properly, not only did they not replace it, bit after twice trying to send it for a repair they tried to convince me that that's the normal way it should be (the screen flickering all the time) and when I asked them to give me a report from the tech support to confirm what they were saying they refused. Buying from them was the worst decision I ve ever made and sadly it was a very expensive laptop. They are not just unacceptable, their ways are borderline illegal.