I've always given decent reviews even to mediocre companies at times. PLANET54 has shown me just how bad customer service can really be in this day and age. My first ever order included a pair of formal shoes and a Bluetooth speaker for my son. Imagine my surprise, embarrassment and horror when I wore the shoes for the first time at work. The heels both broke before the end of the day. My son and wife laughed even more when his speaker stopped working after 3 days. They were accusing me of buying goods on from the street. IMAGINE the shame. Upon returning the items I was afforded store credit which didn't include the extra R75 for shipping. How am I responsible for their goods being defective, I have to pay for shipping to use the credit they gave me as it's R420. So now I have to pay R495 including the R75 shipping which I didn't have to pay for with the original order that had defective goods bought from THEM! The order was for my sister's wedding and after weeks of ups and downs I eventually had to take more money out of my pocket for the shoes. Now everything has been sold out for a while now. What's the use anyway?