Ordered 3/11/2020. Error in website that was problematic on the day meant measurements were in mm not cm. corrected . As of today 16/11/20, order still on hold ... and they incorrectly debited £79 from my account instead of the £42.00 on the order!!! Have requested a full refund of £79 and cancellation of the order under the Supply of Goods and Services Act. Surely with people being made unemployed due to covid there is resource available to at least give customer service call backs and provide a service. We are in difficult times but that doesn’t mean throwing in the towel on customer service when there are opportunities! Worst case scenario ... company will go into liquidation and we’ll have to wait months for the Insolvency team to contact us... after all their suppliers have been paid off.