I ordered the Backbone last week and received it in less than a week (even with it being the week of Christmas). I’ve seen several reviews talking about extremely long shipping time and/or no verification email, I personally do not have either of those issues. I’ve been using it now for just under a week. Before I explain my “good” and “bad,” I’ll say that I’ve been mainly playing Xbox cloud gaming and Stadia. I have had the same issue with Xbox remote playing not working very often, but I personally believe this more to be an issue with the Xbox app and not an issue with the Backbone app or controller. The Bad: -If you allow your devise to disconnect or lock it, you’ll have to reconnect to cloud gaming and I’ve had no volume after reconnecting. That’s been my experience with Xbox cloud gaming at least. I think this is more so an issue with Xbox cloud gaming than backbone, I had this same issue when playing before I got a controller and playing Xbox cloud play touch compatible games. -In just under a week, I have had the controller disconnect for some reason in the middle of a game. It took me a few minutes and it did eventually connect again, but it was annoying -I have to continuously log into the Backbone app and it never stays logged in after I exit the app. Sometimes I can’t even log in. I honestly have barely even used the app. It’s a cool idea with all its features, but it hasn’t worked well for me and I doubt I’ll renew my subscription once the free trial is up. I’ll just use the Backbone as a controller and use the Stadia/Cloud Gaming/Xbox remote play apps The Good: -The controller itself seems to be really sturdy and built well -The controller just works. I’m still kind of shocked what we are able to do with today’s technology. * It gives a great advantage in the mobile games that are compatible with controllers and it has all the buttons and features you’ll need to play Xbox games. I still can’t believe we are legitimately able to play high caliber Xbox One and Xbox Series S/X games on a cell phone. To sum it up, I’d 100% recommend Backbone. There are still some issues with the cloud gaming apps I’ve used but I don’t blame Backbone for that and quite frankly, it’s to be expected when you’re playing a game on a cell phone or tablet that pushes the limits of a gaming console. If you’re really excited about and want to use the features of the Backbone app, I’m not sure I’d recommend it until they fix the app, but if you want a sturdy gaming controller that works well with your phone and makes playing games so much easier, this is the one to go with.