I would prefer to give them a negative 5 star but that is not an option. I have spent 8 days trying to finish processing a transaction with them. I have used Player Auction since 2008 but they have changed. They asked for specific documentation which I provided on six different days but it was never to their liking. They want no scanned documents only pictures. No pictures from cell phone only from your desktop computer. Too much white in the back ground of the image. So I crop out the white and then they say no cropped images. Then they want higher pixilations. Sadly I will no longer be using them. I have cancelled my transaction and am very disappointed with their customer service. There needs to be a phone number and Chat options rather than back and forth through email. All they do is send the same repetitive responses back to me rather than resolving the issues they are causing.