I am a QUELL supporter who backed the project on Kickstarter in August 2020. In March 2024, I received an email stating that my QUELL was on the way. Unfortunately, I missed the first delivery attempt as I was not at home. Despite staying home and leaving a note with my mobile number for the second attempt, the delivery did not occur, and I received an email stating that a second attempt had been made. Since then, I have experienced ongoing issues with customer service. Although they have been kind, they have not addressed the issue effectively. Now, it is July, and despite numerous emails, customer service has stopped replying. I was promised an extra elastic band as compensation, which appears to be on the way, but I have not received any updates on my QUELL.